Existing member account access
Use the login method already connected to your EliteSingles account. The checks below help separate a password problem from an account-email, verification or older-account issue.
No email address, password or security code is collected on elite-singles.au.
Password recovery
Choose Forgot Password on the current sign-in screen and enter the email address registered to the account. EliteSingles then sends an email with instructions for choosing a new password.
Current help information says the message normally arrives within a few minutes and the link is valid for one use within 24 hours. Check Junk or Spam, including Gmail’s Social and Promotions tabs, before sending another request.
Account email
A reset message can only reach the address attached to the account. Check earlier EliteSingles registration or account emails to confirm which inbox was used, especially when several personal addresses are active.
The current password-recovery screen also offers Forgot Email Address. Use that recovery route when the old inbox is unavailable or the registered address cannot be identified; creating several new accounts is unlikely to resolve the original access problem.
Account access check
The current EliteSingles login can ask for account verification by text or email. Select the available method, receive the one-time code and enter it on the sign-in screen. A six-digit code may be shown when text verification is used.
If a code does not arrive, use the visible resend or alternative contact option before contacting Support. Account-login verification controls access to an account; it is different from the separate process used to review a profile photo.
A different kind of login failure
Current EliteSingles help information states that the service moved to a new account system and that data held by the previous operator was not transferred. An email and password that worked years ago may therefore return no current account.
Start from the current EliteSingles login screen rather than an old bookmark. If a previous paid account is involved, Support may request a receipt or payment screenshot to review the case. That review does not promise restoration, transfer or reimbursement.
Match the response to the message
A password reset addresses credentials. It does not remove an account restriction.
Check the password once, then use Forgot Password when uncertain. Repeated guesses do not clarify whether the email or password is wrong.
A verification prompt or blocked login may relate to an account review. Do not create another account to work around the restriction; explain the message shown to Support.
Website and app
Current EliteSingles information says the website and app use the same account. Sign in with the method already attached to that account rather than creating a second profile for another device. Account settings, messages and profile information remain connected to that login.
See the EliteSingles app overviewEscalate with useful details
Open EliteSingles Help and choose Contact Us. Include the registered email address, the exact message displayed and what happened immediately before it appeared. A screenshot can help with a technical problem.
Never include your password, a full payment-card number or a one-time security code. For an older paid account, keep the purchase receipt available in case Support requests evidence.
Once access is restored
Account access and match relevance are separate issues. If sign-in works but a recommended profile seems unsuitable, review what the recommendation means before changing your preferences.